Broadway.

Broadway.

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Getting all of the Nutrients you need simply cannot be done without supplements.

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+1 599 162 4545

5689 Lotaso Terrace, Culver City,
CA, United States

Refunds and Returns

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Refunds & Returns Policy – Broadway Psychedelics

Effective Date: July 04 2025

Thank you for shopping at Broadway Psychedelics. We value your trust and strive to provide high-quality products and a smooth, secure shopping experience. Because we sell consumable and sensitive products, our refund and return rules are unique and designed to protect customer safety, product integrity, and fairness.

Please read the policy below carefully before making a purchase.

1. All Sales Are Final (For Safety Reasons)

Due to the nature of our products—including psychedelics, live resin, mushroom edibles, and other consumables—we cannot accept returns of opened or unopened items. This ensures the safety, quality, and integrity of our inventory.

2. Damaged, Incorrect, or Defective Products

If your order arrives damaged, incorrect, or defective, we will gladly resolve the issue.

You may qualify for a free reship or store credit if:

  • The product was damaged during transit

  • The product received is not what you ordered

  • The package arrived with missing items

  • The item is defective or compromised

Contact us within 48 hours of delivery with clear photos/video of the issue, and our support team will assist you immediately.

3. Lost or Missing Packages

If your package is lost in transit or never arrives, we may offer:

  • A free reship, or

  • Store credit, depending on your location and shipping method

To qualify, the tracking must show:

  • No delivery event, or

  • A shipping error not caused by the customer

If tracking shows the package was delivered to the correct address, we cannot issue refunds or reships unless verified evidence of loss is provided.

4. Wrong Address or Customer Error

If you enter an incorrect shipping address or fail to receive your package due to customer error, we unfortunately cannot issue a refund or free reship.

However, contact our support team—we may offer discounted reship options depending on the situation.

5. Order Cancellation

Orders can only be canceled within 1 hour of purchase, as we pack and ship items quickly.
If your order has already been processed or shipped, we cannot cancel it.

6. Refunds (If Applicable)

Refunds are only provided in the following specific cases:

  • A duplicate payment or accidental double charge

  • A verified error on our end that prevents order fulfillment

  • A cancellation requested within the allowed 1-hour window

Refunds are typically processed within 3–7 business days.

7. Replacements & Reships

If approved, reships will be sent:

  • To the same address (unless the customer corrects an error)

  • Using the same shipping method as the original order

We prioritize fast resolution and ensure replacements are handled with care and discretion.

8. How to File a Claim

To request a refund, reship, or store credit, please contact us with:

  • Your full name

  • Order number

  • Clear photos or video of the issue (if applicable)

  • A brief explanation of the problem

Email: support@broadwaypsychedelics.com
Our support team responds quickly and works with you to resolve the issue.

9. Policy Agreement

By placing an order on Broadway Psychedelics, you acknowledge that you have read, understood, and agreed to this Refunds & Returns Policy.